Palace Adventures

Experience the natural beauty of World Heritage-listed Fraser Island with the Australian east coast adventure experts.

  • Flexible Camping Tours
  • An exclusive Camp Trailer - with toilets!
  • Large Tents
  • Safe, well-maintained vehicles
  • Backpacker accommodation and luggage storage
  • Great deals and good times!

Terms and Conditions

Terms and Conditions for having a good time with Palace Adventures.

All Palace Adventures tours are subject to weather conditions, minimum touring numbers of 10 passengers (or managements discretion) and minimum driver numbers of one (1) driver per vehicle. Palace Adventures reserves the right to suspend a tour based on non-complying conditions and re-schedule guests to another day of touring departure.

Changes to confirmed dates must be made at Palace Backpackers Hervey Bay and are subject to availability. Tickets are non-transferable and cannot be substituted for cash or any other product. All prices subject to change. Palace Adventures recommends all guests have travel insurance before participating on our tours.

Cancellations:

  • Tour cancellations made less than 72 hours prior to departure may result in forfeit of the full price.
  • Accommodation cancellations made less than 24 hours prior to stay forfeit the full cost of the first nights stay per person for dormitory accommodation, or first nights stay per room for private double/twin accommodation.
  • Failure to show for accommodation or any tour booked with Palace Adventures or Palace Backpackers will forfeit full cost.
  • Partiial cancellations of one (or multiple) tour compent(s) are not permitted.
  • Rare tour cancellations made at the decision of Palace Adventures require guest re-booking and are subject to availability. This includes, but is not limited to, cancellations due to unfavorable weather conditions or National Park closure.

Open Dated Tickets:
All open dated tickets subject to availability. We advise you book your Fraser Island and Whistsunday Sailing components 14 days in advance (21 days in advance - Nov to Apr), and hostel accommodation 72 hours in advance to secure available dates.

All tour bookings include one complimentary change of dates. Subsequent change of dates are liable to a $10 administration fee per change, per booking.

Inclusions:

  • All package accommodation includes shared dormitory accommodation only.
  • Night Dive equipment and dive medicals are not included in the tour price.
  • Marine and National Park Fees are included in the tour price, unless otherwise stated.
  • Some additional fees may apply for Fraser Island touring, including; food, beverage and vehicle bond costs.

Validity:
Tour and accommodation vouchers are valid for six months from date of booking. 

Whitsunday Sailing Specific Terms and Conditions:
Sailing the Whitsundays is subject to specific terms and conditions for Explore Whitsundays and cannot be negotiated with Palace Backpackers or Palace Adventures. Find a full list of their terms and conditions here.

Explore Whistundays hold the right to cancel or suspend a sailing tour due to bad weather conditions and/or vessel mainentance. Palace Adventures accepts no responsibility for any additional costs or accommodation nights required as a consequence of this and recommends you claim extra expenses on your travel insurance.

Palace Adventures and/or Explore Whistundays reserve the right to substitute sailing vessels.

Stinger Conditions:
At certain times of the year dangerous jellyfish inhabit Queensland waters and passengers should take care for their own safety. Passengers entering the water do so at their own risk and neither Palace Adventures or the owners or operators of the vessels will not be liable for any personal injury, illness, death or any other consequence whatsoever of passengers being stung by jellyfish. To minimise this risk, we recommend that you wear a full length protective 'stinger suit' whilst swimming and snorkelling during the cruises. 'Stinger suits' are available free of charge on all vessels.

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